Defaulting to Digital

Consumer Perceptions of Being Switched to Digital Communications in Financial Services

Subscriber Exclusive: The Charts Behind the Trends

This companion post provides a visual look at the key survey data driving the findings in our recent article, "Think Mail Is Safer Than Digital? Maybe Not."

What’s Inside:

• Visual breakdown of sentiment toward default digital communications

• Consumer response to being defaulted to digital-only

• Top concerns with digital communications vs. USPS mail

• Preferred alternatives to paper

• Most trusted ways to access financial documents

Why It Matters:
These visuals clearly demonstrate that:

• A majority of consumers are open to digital-only by default

• Nearly half prefer to print at home rather than receive mail

• Security concerns are shifting away from digital and toward physical mail vulnerabilities

Note for Subscribers: These charts underscore the growing disconnect between perceived and actual risks in communication preferences—and offer powerful validation for organizations rethinking legacy print strategies.